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Frequently Asked Questions
Our expert team answers all your common Healthcare and supplements related questions frequently asked by the patients.
What do I need to do to become a new patient?Go ahead and book an appointment. Once you’re booked in, you will receive an email with instructions to sign up to our patient portal. Once signed up you will gain access to our new patient intake paperwork. This paperwork will need to be completed at least 48 hours prior to your appointment. The patient intake form is an in-depth form and should be completed as thoroughly as possible. It is imperative that you complete the forms as honestly and thoroughly as possible. The new patient intake form is a critical part of your initial visit. Your doctors will spend hours reviewing this data as they prepare for your appointment. Remember, this comprehensive paperwork must be completed at least two days before your visit. This is necessary to allow your doctors enough time to review your information. If we do not receive your forms within two days of your appointment you run the risk of your visit been automatically canceled. If your appointment is in person, please arrive promptly and bring medication and supplements you are currently taking. At the end of your visit, your visit summary will be available on the patient portal within 24 hours. Virtual appointments, please note that this will be conducted by secure video chat. Log in from the patient portal or your email using the link provided at your appointment time. Please ensure you have a working camera on your device and adequate Internet service. Virtual services will be billed for the first 1.5 hours prior to the appointment. Appointment rates are $350/hr. For new patients, appointments normally last 1.5 to 2 hours. 1 to 1.5 hour is spent on the virtual call or face to face visit, add an additional half an hour for reviewing the new patient paperwork, ordering supplements and labs. Example if your virtual call or visit last 1 hour, then you will be billed 1.5 hours.
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